At VELMOSIA, we're here to help make your shopping experience straightforward and convenient. Whether you have a question about a product, need help with an order, or would like assistance with a return or exchange, our customer support team is ready to assist.
Please contact us using any of the options below.
Get in Touch
Email Support
Email: support@velmosia.shop
For questions about products, orders, shipping, returns, or other store-related concerns, send us an email. We typically respond within 24 hours during business days.
Phone Support
Phone: +1 212-343-0218
You can contact us by phone during our published customer support hours.
Live Chat Support
Live chat is available directly on our website during our customer support hours. Use the live chat feature to get assistance with general questions, products, or orders.
Customer Support Hours
All support hours are listed in Eastern Time (ET).
Monday: 10:00 AM–6:00 PM
Tuesday: 10:00 AM–6:00 PM
Wednesday: 10:00 AM–6:00 PM
Thursday: 10:00 AM–6:00 PM
Friday: 10:00 AM–6:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: Closed
Email messages received outside support hours will be handled during the next business day.
Business Information
Business Name: VELMOSIA
Website: https://velmosia.shop
Email: support@velmosia.shop
Phone: +1 212-343-0218
Business Address: 313 Canal St, New York, NY 10013, United States
How Can We Help?
Our support team can assist you with:
Product questions: Learn more about product features, specifications, and usage.
Order status: Get help with questions about an existing order.
Shipping and delivery: Ask about processing times, shipping, and delivery updates.
Returns and refunds: Get guidance on starting a return or requesting a refund.
Exchanges: Ask about exchanging an eligible item.
General inquiries: Contact us with any other questions about shopping with VELMOSIA.
For order-related questions, please include your order number in your message so we can help you more efficiently. Never include your payment card number or password in an email or live chat.
Send Us a Message
For assistance, email us at support@velmosia.shop or use the live chat feature on our website during support hours.
When contacting us about an order, please provide your order number and a brief description of your question. This helps us direct your request to the appropriate support team.
We appreciate your interest in VELMOSIA and look forward to helping you.
VELMOSIA — Better Product. Better Everyday.