Refund policy

Effective Date: October 3, 2026

At VELMOSIA, we want you to feel confident when shopping with us. If your purchase isn't the right fit, you may be eligible to return it under the terms outlined below.

30-Day Returns

VELMOSIA accepts eligible returns within 30 days of delivery.

To qualify for a return, the item should:

Be returned within 30 days of the delivery date.

Be in its original condition.

Be unused and in suitable condition for resale.

Include the original packaging and accessories, when applicable.

Include the order information or other details needed to identify the purchase.

Some products may have additional return requirements. Please contact us before sending an item back so we can provide the appropriate return instructions.

How to Start a Return

To request a return, contact our support team at:

Email: support@velmosia.shop
Phone: +1 212-343-0218

Please include:

Your order number

The name of the product

The reason for the return

Photos or other information if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions when the return is eligible.

Please do not send a return to our business address unless our support team specifically instructs you to do so. Return instructions may vary depending on the product and order.

Free Return Shipping

For eligible returns covered by this policy, VELMOSIA provides free return shipping.

We will provide the appropriate return instructions or shipping information after your return request has been reviewed.

Customers should not purchase their own return shipping label unless our support team specifically instructs them to do so.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number

A description of the issue

Clear photos or video showing the problem, when applicable

Photos of the packaging if the package arrived damaged

Depending on the circumstances, we may offer a replacement, exchange, or refund.

Exchanges

VELMOSIA accepts exchanges for eligible products.

If you would like to exchange an item, contact us within the 30-day return period and provide your order number and the product you would like to exchange.

Exchange availability may depend on product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

Refunds

Once an eligible returned item has been received and inspected, we will process the approved refund within 7 days.

Refunds are generally issued to the original payment method used for the purchase.

After VELMOSIA processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

A refund processed by VELMOSIA does not necessarily mean the funds will appear in your account immediately.

Items That May Not Be Eligible for Return

Certain items may not be eligible for return when their condition makes them unsuitable for resale or when applicable law or product-specific terms provide otherwise.

Examples may include products that:

Have been used or damaged after delivery.

Are missing essential parts or accessories.

Are returned outside the 30-day return period.

Cannot reasonably be resold because of their condition.

If a product has specific return restrictions, those restrictions will be communicated on the applicable product page or before purchase where appropriate.

Return Condition

Returned products should be securely packaged to help prevent damage during transit.

VELMOSIA reserves the right to review the condition of returned merchandise before approving a return, exchange, or refund.

We will not unreasonably deny an otherwise eligible return.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We begin processing orders promptly, so cancellation requests cannot always be guaranteed.

If an order has already entered processing or has shipped, you may need to use the return process described in this policy.

No Hidden Return Charges

We do not add hidden return fees.

For eligible returns covered by this policy, VELMOSIA provides free return shipping as described above.

Applicable taxes and the treatment of taxes on refunds may depend on the original transaction and applicable tax requirements.

Questions About Your Return?

Our customer support team is available to help with return, refund, and exchange questions.

VELMOSIA
313 Canal St
New York, NY 10013
United States

Email: support@velmosia.shop
Phone: +1 212-343-0218

Customer Support Hours

Monday–Saturday: 10:00 AM–6:00 PM Eastern Time (ET)
Sunday: Closed

Live chat is available on our website during customer support hours.

We typically respond to email inquiries within 24 hours during business days.

Important

This policy applies to purchases made through velmosia.shop. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

VELMOSIA reserves the right to update this policy when necessary. The latest version will be published on this page.

VELMOSIA — Better Product. Better Everyday.