Effective Date: October 3, 2026
At VELMOSIA, we want your checkout experience to be simple, secure, and transparent. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through velmosia.shop.
Accepted Payment Methods
VELMOSIA accepts the following payment methods, subject to availability at checkout:
Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club
Available payment methods may vary depending on your location, card issuer, and checkout availability.
Payment at Checkout
When you place an order with VELMOSIA, you will be asked to provide the required payment information during checkout.
Your order is not considered fully placed until the payment authorization process has been completed and your order confirmation has been issued.
The total amount payable will be displayed before you complete your purchase.
Pricing and Currency
All product prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.
The final amount payable may include applicable sales tax based on your shipping address and applicable tax requirements.
Any applicable taxes collected will be displayed during checkout before you complete your purchase.
We do not add hidden charges to your order.
Payment Authorization
All payments are subject to authorization by your payment provider or card issuer.
If your payment is declined, reversed, or cannot be authorized, you may need to use another eligible payment method or contact your card issuer for assistance.
VELMOSIA does not have access to your card issuer's internal authorization decisions.
Order Confirmation
After a successful checkout, you will receive an order confirmation containing important order information, which may include:
Order number
Items purchased
Product prices
Applicable taxes
Shipping information
Total amount charged
Please review your order confirmation carefully. If you notice an error, contact our support team as soon as possible.
Payment Security
Payment information is processed through the payment services available through our Shopify checkout.
For your protection, please do not send your full card number, security code, password, or other sensitive payment credentials to VELMOSIA by email, live chat, or phone.
We will never ask you to provide your complete payment card details through an unsecured communication channel.
Billing Information
To help prevent payment issues and order delays, please provide accurate billing and shipping information during checkout.
Your billing information may need to match information associated with your payment method, depending on the requirements of your card issuer or payment provider.
VELMOSIA may be unable to process an order if the payment information cannot be successfully verified or authorized.
Payment Problems
If you experience a payment issue during checkout, you may:
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Confirm that your card details are entered correctly.
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Confirm that your billing information is accurate.
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Check that your card has sufficient available funds or credit.
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Contact your card issuer if the transaction continues to be declined.
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Try another accepted payment method.
If you still need assistance, contact us.
Email: support@velmosia.shop
Phone: +1 212-343-0218
Refunds
If an approved refund is issued, the refund will generally be returned to the original payment method used for the purchase, where supported by the payment provider.
VELMOSIA processes eligible refunds according to our Return & Refund Policy.
Once a refund has been processed by VELMOSIA, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Order Cancellation
If you need to request an order cancellation, contact VELMOSIA as soon as possible after placing your order.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed.
If an order has already been processed or shipped, you may need to follow our Return & Refund Policy instead.
Contact Us
If you have questions about payment, checkout, an order, or a refund, our customer support team is available to assist.
VELMOSIA
313 Canal St
New York, NY 10013
United States
Email: support@velmosia.shop
Phone: +1 212-343-0218
Customer Support Hours
Monday–Saturday: 10:00 AM–6:00 PM Eastern Time (ET)
Sunday: Closed
Live chat is available on our website during customer support hours.
We typically respond to email inquiries within 24 hours during business days.
VELMOSIA — Better Product. Better Everyday.