Shipping policy
Effective Date: October 3, 2026
At VELMOSIA, we keep shipping simple, transparent, and easy to understand. This Shipping Policy explains how your order is processed, shipped, and delivered when you shop at velmosia.shop.
1. Free Standard Shipping
We offer free standard shipping on eligible orders.
Any applicable shipping charges or special delivery options will be clearly displayed at checkout before you complete your purchase.
2. Order Processing
Orders are typically processed within:
1–2 business days
Processing includes order verification, item preparation, packaging, and shipment preparation.
Orders placed after our 5:00 PM Eastern Time (ET) cutoff may be processed starting on the next business day.
Business days are Monday through Friday, excluding applicable U.S. holidays.
3. Delivery Time
Once your order has been processed and handed to the carrier, standard carrier transit typically takes:
2–5 business days
Estimated Total Delivery Time
Your estimated total delivery time is:
3–7 business days
This includes:
1–2 business days for order processing
2–5 business days for carrier transit
Delivery estimates are provided as reasonable estimates and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our reasonable control.
4. Shipping & Delivery Summary
| Shipping Stage | Estimated Time |
|---|---|
| Order processing | 1–2 business days |
| Carrier transit | 2–5 business days |
| Estimated total delivery time | 3–7 business days |
| Order cutoff | 5:00 PM ET |
| Standard shipping | Free on eligible orders |
5. Order Cutoff Time
Our standard order processing cutoff is:
5:00 PM Eastern Time (ET)
Orders placed after the cutoff may begin processing on the following business day.
6. Tracking Information
Once your order has shipped, tracking information will be provided when available.
Please note that tracking updates may take some time to appear after the package has been handed to the carrier.
7. Delivery Delays
We work to meet the delivery estimates stated above. However, occasional delays may occur due to circumstances outside our control, including:
Severe weather
Carrier delays
Holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete shipping information
Other unforeseen circumstances
If your package appears significantly delayed or tracking information has not updated for an extended period, please contact our support team for assistance.
8. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping information after placing an order, contact us as soon as possible. We will make reasonable efforts to assist before your order is processed or shipped.
Once an order has entered shipment, changes to the delivery address may not be possible.
9. Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact us promptly.
To help us resolve the issue efficiently, we may request your order number and photos of the package or item.
Eligible issues will be handled in accordance with our Return & Refund Policy.
10. International Shipping
Shipping availability and delivery times may vary depending on the destination.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
11. Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made after processing or shipment has started.
For cancellation and refund details, please refer to our Return & Refund Policy.
12. Contact Us
If you have questions about shipping, delivery, tracking, or your order, our support team is available to help.
Email: support@velmosia.shop
Phone: +1 212-343-0218
Live Chat: Available through our website during support hours
Customer Support Hours:
Monday–Saturday: 10:00 AM–6:00 PM Eastern Time (ET)
Sunday: Closed
We typically respond to email inquiries within 24 hours during business days.
Shipping Promise
At VELMOSIA, we aim to make every part of your shopping experience straightforward—from checkout to delivery. We provide clear shipping estimates and order updates so you know what to expect after placing your order.